All invoices are to be paid in full on job completion unless otherwise agreed (see "Accounts" below).
All payments are the ultimate responsibility of the person or party that has booked the job. If work is arranged on behalf of another party, full responsibility for payment and any incurred fees is assumed by the person requesting or booking the work. If the owner or tenant is paying for the work directly, they will need to pay upfront or be on-site at the time we complete the work in order to pay by cash or card.
We accept the following payment methods: cash, physical credit or debit cards (chip and pin), instant Electronic Funds Transfer methods such as PayID & direct bank transfers that utilise Osko, and mobile payments such as Google Pay & Apple Pay.
By requesting emergency locksmith services, you are liable to pay the applicable call-out fee of $120 during standard business hours and $180 after hours, in the event that, from no fault of the locksmith, the emergency locksmith service is no longer required, the service call fee still applies, as the locksmith will have already committed time and resources to travel to your location.
We do not accept or store credit or debit card numbers (physical card must be present), if payment is not possible on site, upfront payment via electronic funds transfer will be required before we will attend. Failure to do so may result in withholding of keys and / or removal of locks with no obligation to restore previous condition or operation.
If payment is not made and keys are withheld, an additional delivery fee may incur in order return and collect payment and/or deliver keys.
All booked in job cancellations within the Perth metro area must be requested by phone at least one hour before the appointment time or we may charge for the service call if we have already started traveling.
For service call outs within Western Australia but outside the Perth metro area, additional travel time is charged at our standard labour rate.
Any invoice not paid by the due date may be subject to additional administration charges for each day payment is overdue as well as any costs incurred from debt collection agency fees.
Accounts
Credit accounts are created at the discretion of Pinkerton Locksmiths and a credit check may be undertaken.
A maximum limit of credit will be agreed on application and must be settled before further work will commence.
Payment terms are 7 days unless otherwise agreed. We may charge administration charges for chasing late payments.
All jobs must be requested via a work order or in writing specifying exactly what is required. Any ambiguity may result in unwanted charges and any variations to agreed scope must be emailed to us and agreed to by both parties prior to work commencing.
Once a credit account is created, payment is to be made by bank transfer unless otherwise agreed and must be paid by the due date specified on the invoice as per the agreed terms.
We reserve the right to refuse work at any time for any reason.
Other variable agreements may be included with each account at the time of application.
Health, Safety, Pets and Children
We require clear and unobstructed access to the work area in order to complete all works. If we are unable to perform the works due to access constraints, insufficient space or safety concerns, we may be required to cease work, a service call may be charged for that visit and the customer may be charged again for us to return at a later date. We ask that you make this clear to your clients / tenants so they can prepare the property and isolate any small children and pets away from the work areas prior to our visit.
Work requests
All jobs must be requested via a work order or in writing specifying exactly what is required. Any ambiguity may result in unwanted charges and any variations to agreed scope must be emailed to us and agreed to by both parties prior to work commencing. Please ensure the following details are provided in the work order:
Work order number (if applicable)
Full address of property
On-site contact name & number (if applicable)
Property Manager's name & contact number
Description of works, please provide as much detail as possible
Photos are always prefered when possible
Maximum spend before requiring approval
C/o (Care of) details (property owners name)
If nobody is able to meet us on-site and we are required to pick up keys from the office, a key pickup and drop off fee will be charged (please see our latest full service price list).
Warranties
All products and services are guaranteed under Australian consumer law.
We honor a 90 day warranty period that covers problems due to the installation and/or malfunction of the product that is provided by us - if we did not supply the product, the customer is responsible for the guarantee of product.
If we are called out to a possible warranty assessment and it is determined that the fault is not with our work or with the product supplied by us, a service call and on-site time may be charged with no obligation to fix the fault. It is therefore highly advised that the issue is fully tested and verified to be a warranty issue before calling us out.
If the client is advised about a problem on-site, a note will be added to the invoice stating the advisory given. If the advisory is not effected by the client and causes the product to malfunction, the warranty will be void and we are not obliged to re-attend or remedy the issue.
We are confident in the quality of our work and the products we recommend & supply, offering a 90 day warranty on new installations, labour, parts and products.
After 90 days we will continue to provide a warranty of the product or part within the manufacturers warranty period, not including service call or labour.
Repairs on non serviceable or discontinued parts are not subject to warranty of any kind although we will do our very best to repair where possible and if there is any doubt, we will suggest replacing for new.
Quotations
We provide free off-site estimates providing we are supplied with sufficient information and photos. If an exact price is required, we must perform an on-site quotation and we charge an initial service call for this. If you accept the quote before the expiry date, we will not charge a second service call to complete the work. If the job is cancelled after accepting the quote, a restocking fee may be charged.
All quotes are valid for 30 days unless stated otherwise.